One advantage of
texting is that it provides a digital record of the conversation,
which became very useful for us just last week when dealing with
Comcast. My wife was trying to set things up for her mother last
week, and live-chatted with a tech who made promises for certain
channels and internet access. Without going into the long details
about how Comcast constantly lied to us and gave us a continual
run-around, my wife was able to use the live-chat transcript and
email it to the supervising manager to ensure that Comcast kept their
word. In legal situations, email and texting records are extremely
useful in providing the necessary evidence of claims. In this era, it
is much easier to “get things in writing,” though it is easy to
wonder if the internet itself has spawned more distrust because of
the faceless anonymity it provides.
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